Residence FAQ

Safety in Residence

The Residence offers great security from the moment you step in! Our main entrances are controlled by card access, along with every one of our residence suites.

Our front desk staff are available 24 hours a day, 7 days a week in our C15 building, to maintain access control into the building and to answer any questions you may have. We believe the safety and security of our students and staff is paramount. To that end, the Front Desk staff ensures that all guests provide valid photo identification and are signed in by a resident before entering the building.

In addition, Resident Advisors (RAs) complete rounds of the building nightly. By doing this, RAs are able to ensure that all access doors are secure and that there are no safety hazards. In addition to nightly rounds, all of the common areas are video recorded. Should you suspect suspicious activity, you are encouraged to contact the Front Desk immediately.


Canadore Residence Front Desk:705.980.1301 ext. 0

If you have any concerns regarding safety/security, please contact one of the Residence Managers.

Being educated and aware is the most proactive measure you can take to stay safe in residence. Safety and security is also the responsibility of every resident. All the safeguards and rules put in place by the Residence management and the Institution are for your safety and protection.


All students will have the opportunity to complete roommate matching profiles online after they are accepted in the Residence Portal. This profile questionnaire will ask the student to identify certain things about themselves, and this information will be used by the residence to help us to determine the best roommate for each student. These profiles include the student’s level of cleanliness, noise tolerance, alcohol consumption, and whether they smoke or not, etc. Information to request a specific roommate will be sent in email correspondence once a student is accepted.

All accepted students will receive an email with their roommate’s name and email address in August. We encourage you to contact your new roommate before moving into the residence to introduce yourself, as well as to go over any other specific roommate guidelines before you move into residence. Communicating early will help you to begin to understand each other (see our talking points below!). We encourage all roommates to be willing to compromise, and to give their roommate the respect, consideration, and understanding that they would want in return.

Many residents come to college with great expectations about their roommate. Hopefully these impressions will be true. Stress levels have a tendency to increase during certain times of the year (i.e. exams) however, and it is important to be aware of these stressful times as you may experience some rough spots with your roommate. Here are some talking points for you and your roommate to set expectations early on to get the best start on living together!


Food/Shopping - It’s always a good idea to decide with your roommate if you and your roommate will be sharing food. If you plan to share food, supplies, etc., you may want to consider an agreement about who is purchasing the necessities (such as milk, bread, etc.), and any rotation you may have for these. Be sure to identify any food allergies or medical conditions that may be an issue.

Cleanliness/Cleaning Responsibilities - Roommates should discuss what is acceptable to each other in regards to cleanliness of the suite, and the regular cleaning of common areas. It is always a good idea to work out a rotating schedule as to who cleans what and when, and the ground rules for keeping the common areas tidy.

Privacy - Discuss times when you may know you will want privacy, and have a process for when things come up - what will the arrangement be in order to maintain equality and respect.

Sharing of Personal Items - Talk to each other about what is appropriate to share and not share (i.e. dishes, utensils, books, clothing, computers, appliances, etc.). Discuss if you need to ask permission to use these things - it is wise to set guidelines.

Noise & Study Times - Talk in advance about what your study habits and requirements are in regards to TV or music, guests, activities in the suite, etc. Come up with ways you can each promote a healthy study environment, and how you can help each other during exam times. Something else that is important is noise level in general, and what is appropriate during the week and on the weekends.

Overnight Guests - Consider how often you think you will have guests over and tell your roommate - also ask them how often they think they will have guests. Be sure to have a plan to effectively let each other know when one will have an overnight guest, and to politely let each other know when it is not okay to have overnight guests. This helps to maintain privacy, respect, and communication.

Smoking, Drinking, Etc. - Your drinking and extracurricular habits may affect your roommate without you knowing it. Residence is a non-smoking building, but it is important to make sure that everyone is on the same page about that. If one roommate is a smoker, good things to consider are ways to reduce the smell of smoke so it doesn't bother the other roommate(s).

Remember that it is normal for your ideas, feelings, or even habits to change – situations change too. Keep an open mind and be honest about who you are and what you expect of your roommate throughout the year, since you are now sharing your living space. If things change, be sure to let your roommate know. It is always best to discuss problems with your roommate, not with others. If you are having challenges with your roommate, we recommend speaking with a Resident Advisor (RA) for help if you need it. They may be able to give you some direction and advice to help mediate the conflict.

Residence Facilities

Our Maintenance staff takes great pride in ensuring that our building is always meeting our high standards. Our Maintenance staff are very willing to assist with anything in your suite or the building that may be in need of repair. We encourage you to complete a Maintenance Request if you notice anything of this nature in your suite, or to report anything in a common area to the front desk. When Tending to maintenance requests, authorized residence staff will enter your suite room (usually between the hours of 8:00am to 4:00pm unless there is an emergency).


  1. Log onto the Residence Portal with your username and password
  2. Click on the “Maintenance” tab
  3. Follow the simple steps online to create your request

Plugged toilets and sinks are the responsibility of the residence to clear, and Residents can borrow a plunger at the front desk.


Please note - Any damage caused to the common areas of your suite are subject to collective financial responsibility of both you and your roommate. Where possible, damages that can be traced to an individual will be billed to that individual only. Damages to the building or property caused by your guests will also be your financial responsibility.

On a bi-weekly basis, our housekeeping  staff will enter your suite to do a light cleaning of the common areas of each suite (kitchenette and bathroom). Housekeeping services are not optional, and schedules will be posted in the residence, and students will be notified of any disruption in services. All residents are asked to prepare their suite for the arrival of housekeeping services by removing items from their floors, counter spaces and sinks in the common areas of the suite on the day of their scheduled cleaning, to ensure the housekeeping staff are able to make the suites’ clean as thorough as possible. Housekeeping services will not enter the student bedrooms.

Please note – it is the responsibility of each resident to ensure their suite is kept clean in between housekeeping services. Should housekeeping be unable to complete the light clean of a suite due to unhygienic conditions, the student will be given 24 hours to return the suite to a proper state before a cleaning fee will apply.

Garbage chutes are located on each floor of the Residence. These chutes are only to be used to dispose of small garbage bags. Please do not put cardboard boxes, over stuffed garbage bags, or other over-sized items down the chute as this could cause blockages. All recyclable items are to be taken to the designated recycling area in your building.

Internet access via wi-fi is available throughout the Residence using the Canadore Residence wi-fi network. If you have any issue with the internet on campus or in residence, please contact the front desk in C15.

All students parking in the residence lots must purchase a parking permit through Canadore Security and Parking Services located at the College Drive campus.

These are common areas available for use by all residents 24 hours a day, pending noise levels. Each Lounge offers different furnishings to suit varying tastes. Take some time to explore your new home and see what it has to offer. Absolutely no glass, open drink containers, or alcohol is allowed in any of the common areas. Furniture should not be removed from the Lounges for any reason and the lounge area\ must be left clean and free from garbage after use.

Upon check in you will be given an electronic room keycard. Keep your keycard with you at all times as it is your access into Residence and your unit. Residence Managers and/or staff are not responsible for letting you in your room if you damage or misplace your keycard.


Residents are responsible for the cost of replacing damaged or lost keycards. If your keycard does not allow you into your suite, please visit the Residence front desk. If you are locked out of your suite, you will need to contact the Residence front desk or your roommate to gain access. Residence Staff and Security reserve the right to see your key card while you are in the building.


Do not lend your keys card to anyone! This is a violation of security and you will be subjected to disciplinary sanctions. Do not leave your suite door open at any time; this would include having your door “propped open”. Each suite is equipped with a fire rated door that allows for a barrier if a fire was to happen in Residence. The suite door must be kept closed in order to allow for this barrier to work. Staff will remind residents to close their suite door while doing their rounds or close any unlocked door as required. Neither the Residence nor the college is responsible for missing items.

Emergency Procedures

Upon the discovery of a fire in residence, leave the area immediately, closing all doors behind you. Alert all nearby occupants, yell “FIRE”, and use the closest manual pull station to activate the fire alarm system and call 911.

  • Remain calm.
  • Shut off any cooking appliances that you are using if safe to do so.
  • Do not use the elevators.
  • Take your keys if readily available, and use the nearest safe exit to leave the building and proceed to the designated assembly area. Depending on duration and/or weather conditions, students may be directed by Residence staff to a designated safe area inside.
  • Before opening doors, feel the door/doorknob for heat. Open the door slightly to check for smoke. If you see smoke or feel heat, use an alternative exit if possible.
  • If you encounter smoke in a stairwell while exiting, exit that stairwell where it is safe to do so, and use an alternative exit.
  • If you cannot exit safely, return to a safe area – do not attempt to access the roof. Smoke rises and the roof access doors are locked.
  • If you cannot leave your suite, or have returned to it due to fire/heavy smoke, remain in the suite, close the door (leave it unlocked for fire services to enter) and call 911.
  • Seal all cracks where smoke can enter by using wet towel or sheets if possible.
  • Keep low to the floor if smoke enters the room, and open your windows if it is safe to do so without smoke entering into the room.
  • Residents will not be permitted to re-enter the building until the fire department officials declare the building safe.

  • Canadore Residence is a non-smoking building. Smoking is permitted outside Residence in designated areas. Please avoid careless smoking and disposal of cigarette butts and ashes when smoking outdoors.
  • Never dispose of flammable liquids or aerosol cans into the garbage chute/containers.
  • Never force cartons, coat hangers, bundles of paper or oversized garbage into the garbage chute because they may become blocked, creating a hazard.
  • Avoid unsafe cooking practices: deep frying, too much heat, unattended stoves and loosely hanging sleeves. Hot plates and similar items are prohibited as they are potential fire hazards.
  • Never use unsafe electrical appliances, frayed extension cords, or over-loaded outlets. Use CSA approved electrical appliances; labels are normally present on the appliances to verify this.
  • Carefully monitor cooking equipment.
  • Never leave anything that may burn or cause a tripping hazard in the corridor, exits (inside and outside) and stairways.
  • Always clean out laundry dryer lint collector before and after use.
  • Turn off and unplug all appliances that are not in use, e.g. coffee machines, irons, toasters
  • Ensure proper disposal of flammable materials, e.g. batteries, aerosols, electronic equipment

The Canadore College Student Residence is responsible for the safety of the occupants in their premises under their control. Procedures shall be put in place on a case-by-case basis to provide safe evacuation of persons requiring assistance to exit a building during a fire emergency.

  • Occupants with special needs may be placed in a barrier-free room, and will meet with a manager to discuss and review the emergency procedures and determine an evacuation plan.
  • During an emergency, residence staff will activate the emergency procedure for these individuals.

In the case of a lockdown on campus, Canadore Security will make an announcement throughout the campus. In the case of a residence-specific lockdown, an announcement will be made by residence staff.

  • Students are advised to stay in their suites, remaining quiet and away from windows and doors.
  • If safe to do so, turn off all lights, and engage the deadbolt on the suite door.
  • Students should ensure that cell phones are silenced and on for emergency contact to be made if necessary.
  • If outside, students will be directed to the designated external locations by Emergency personnel.
  • Note that lockdown can take a considerable amount of time. It is important to wait and remain silent.
  • Do not evacuate if a fire alarm sounds unless identifiable Emergency personnel make the announcement to do so.
  • Do not open the door under any circumstances. All Emergency personnel will be able to access where needed, and will not ask for someone to open the door.
  • An announcement will be given to indicate the end of lockdown. Emergency Personnel, Security, and/or Residence staff will conduct a door-to-door confirmation of this announcement.