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The Village C.A.R.E.S. Program

The Village at Canadore is partnering with local organizations to help residents in North Bay, Nipissing, and Parry Sound who are facing social isolation as a result of COVID-19. Over nine weeks, placement students from Social Service Worker and Mental Health and Addictions Programs, called CARES Agents, will contact residents in long-term care homes, assisted living, and other marginalized people to provide reassurance calls.


C.A.R.E.S stands for:

C – Compassion Calls
A – Assistance
R - Respect
E – Exchange
S - Support


What are reassurance or wellness calls?

Reassurance calls or wellness calls are designed to provide social contact and a check-in for isolated seniors and adults with disabilities who live independently or in care homes. The call will be centered on developing a social or recreational connection between the student and the client, whereby students and clients discuss topics of interest. Clients will receive a phone call on a regular basis, as determined by the client and the student. Research shows that regular contact decreases the risks and anxiety associated with being isolated.


You can self-refer or refer a family member who would benefit from these calls by calling Micheline McWhirter at 705.474.7600 ext. 7989 or emailing Kelsey Lecappelain at

If you represent an organization that wants to partner with us, please contact us!