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Frequently Asked Questions


Visa or study permit refusal

If your study permit was refused, you have the option to follow the instructions provided in the IRCC refusal letter. Please note that, unfortunately, we cannot assist with refusals.

If you paid fees to Canadore and are no longer able to attend, you may request a refund in accordance with the current refund policy for international students:https://www.canadorecollege.ca/canadore-international/international-students/international-faq#admissionsfees.

Disclaimer: The International Department at Canadore College does not provide immigration or legal advice, and the contents of this correspondence should not be construed as such.  Students are advised to consult IRCC or a qualified legal representative for advice on how to handle your personal immigration matters.  To obtain information related to any immigration-related matter (including study and work permits), you can visit IRCC’s website.

Designated Learning Institutions (DLI)?

Canadore College was approved and placed on the Designated Learning Institution (DLI) list on November 17, 2020 as posted on the website of Immigration, Refugees and Citizenship Canada (IRCC) Canadore College’s DLI # is:  019395535239.

Please note all Canadore College campuses hold the same DLI number.

Current Students

All students will receive an email with instructions on how to register approximately 3 weeks before classes begin.  Please check your inbox and junk folders for the correspondence.

Should you be unable to locate the email, please reach out to the appropriate contact:

North Bay campuses: admissions@canadorecollege.ca
Toronto campuses: academics@scbt.ca

Please note it may be in your best interest to find the original email as each department is receiving large numbers of correspondence and response time is delayed.


Canadore College, will host an in-person Fall 2024 International Student Orientation for North Bay students on August 30th
An invitation will be sent closer to the date via email and iCent - be sure to download iCent!

Please also join us for our upcoming virtual mini orientation sessions:

For more information on orientations, please see: https://www.canadorecollege.ca/get-started/orientation 

You may view the Academic Delivery Plan by your campus at: www.canadorecollege.ca/academicplan

Bring Your Own Device (BYOD) prepares students to be anytime, anywhere learners using their devices to enhance their learning experience in and out of the classroom, obtain and work with course materials, participate in collaborative environments and become skilled, confident users of the technologies. Knowledge of how to search for and interpret evolving information prepares students to become lifelong learners.

BYOD is a program delivery model that requires and supports students to acquire and own the technology required to complete their coursework when outside of the classroom, supplemented by on-campus labs and instruction. It is mandatory that ALL students attending Canadore College beginning the Fall 2021 school year own the technology that meets, or exceeds, the technical needs of their programs.

View device requirements for your program here.

In-person: Full onsite delivery, onsite presence required.

Remote: Full remote delivery, onsite presence not required. (semester includes practical component).

Hybrid: A combination of remote and physical activities, onsite presence required for part of the program or semester (60-70% of courses will be in class).

Hyflex: Synchronous delivery to in-person and distance students, simultaneously

 

Please note that students in Hyflex programs must make a choice during the registration process to study online (OL) or in-person (Campus); changes between the two options are not permitted

If the program has an in-class component, students are to ensure that housing is secured prior to arrival (ex: lease signed, or official acceptance letter from Canadore Residence received). Please note that there are housing constraints and supply is limited. 

For more information on housing, please visit the following link.



Canadore College Residence offers accommodation options in North Bay for international students. For further details, and to submit an application, please visit the following link.

Early applications are encouraged, should international students wish to physically reside in North Bay and choose Canadore’s residence option.


If you are unable to find accommodations Canadore College can provide guidance. Please email housing.support@canadorecollege.ca

Special Notes for Students at West Parry Sound Campus

  • It is the student's responsibility to find and acquire accommodations; though
  • students will find strong affinity and allies via the campus administration at West Parry Sound who will make every effort (especially in the few months prior to the start of term) to match students to accommodation options in the area.
  • Housing is a challenge in West Parry Sound; therefore early communication with West Parry Sound authorities and outreach in the local community to secure housing is important.
  • The West Parry Sound campus does not offer accommodations or transportation for Canadore students (note: city bus transportation is not an option in Parry Sound); this is something the students should keep in mind while looking for accommodations.
  • Academic progression might be in jeopardy if students cannot meet the terms of the academic delivery plan – if their academic delivery is in-person or hybrid the students do have to actually study at the West Parry Sound campus which might be difficult if they don’t actually live in the community.

Where can I live?

We recommend students studying in North Bay to live in our Residence facilities. Residence is a great way to meet new people and make lifelong friends. We are one of the only college residences in Ontario to offer full kitchens. We have three apartment-style residences in North Bay that accommodate 675 students located at the bottom of College Drive. Our secure complexes are wheelchair accessible. Learn more

  • We do not offer residence facilities in the Toronto area.
  • Students looking for help/guidance to find accommodations for Stanford campuses should contact canadore@scbt.ca

I have deferred to the next intake but already booked and paid for Canadore Residence at the North Bay campus. Will this be deferred to my new intake?

I paid for residence but will no longer require it. Can I request a refund for the Residence Payment?

  • Yes, you can apply for a refund directly with residence.  Please contact info@canadoreresidence.cawith your request or questions.


TRANSFERRING TO CANADORE COLLEGE

Yes, you may apply after completing your first semester at the college for which your study permit was issued. Please follow instructions ‘How to Apply’ through your preferred program’s page.


ADMISSIONS - Applications

Step One

Take a look at our programs on the website or download a copy of our program guide to determine what program(s) are of interest to you. In general, Canadore requires a senior level of education from your country. View our Full Time program listing

 

Step Two

Many programs have specific admission requirements, such as math or physics. These requirements are found under admission requirements in the program descriptions. To be considered for acceptance by the college, you must send a translated copy of your transcript with your application, demonstrating that you meet the program specific admission requirements.

 

Step Three

If English is not your first language you must provide proof of English competency that meet the language competency level for your desired program of study. View current English Language Proficiency Requirements. Notwithstanding the above, the English proficiency standards required to obtain Study Permits and Temporary Resident Visas from Canadian Embassies vary around the world. The higher English language proficiency standard will apply.

The Student Direct Stream (SDS) is an expedited study permit processing program for those who are applying to study in Canada at a post-secondary designated learning institution (DLI). The language requirement is more stringent than listed above, as such an International English Language Testing System (IELTS) score of 6.0 or higher in each language skill: listening, reading, writing and speaking is required.

For more information on the Student Direct Stream (SDS) program please see:

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/temporary-residents/study-permits/direct-stream.html#toc02

 

Step Four

Please submit your application using our Apply Now International Portal! 
Please note that there is a $100 application fee to submit your application for review by the College.

 

Step Five

If you meet the admission requirements and are offered admission into the program you have chosen, Canadore College will send you a letter of acceptance and an International Student Acceptance Information form in the format recognized by Canadian Immigration. This letter is required by the Canadian Embassy, High Commission or Consulate in your country when you apply for a study permit to study in Canada. If there is a work, field or clinical requirement for your program we will issue an additional letter, which must be submitted to obtain the associate work permit.

 

Step Six

Upon receipt of your payment, the College will reserve a seat in your chosen program. This payment is part of the total tuition cost and includes a non-refundable deposit. The receipt for this payment will be required by the Citizenship and Immigration Canada.

If you do not comply with the terms of your payment schedule, your offer will be considered inactive and your seat will be offered to the next individual on the waitlist.

Students can expect intakes to open approximately 8 months to 1 year in advance of the term of study.

For a list of currently open programs, please see: https://international.ontariocolleges.ca/explore-programs/CANA 
(note this list is updated daily)

 

You will be prompted to upload all of your documents in the Apply Now International Portal!

Documents will be validated for authenticity once you arrive in Canada; please be sure to bring original copies when you travel to begin your study.

Yes, you will need to pay a $100 application fee to apply to study at Canadore College. This application fee is directly payable on the OCAS International Portal.

Please review the refund terms on your Letter of Acceptance (LOA). A non-refundable deposit is applicable. For more information on refunds, please see: https://www.canadorecollege.ca/canadore-international/international-students/international-faq#admissionsfees 


ADMISSIONS - Requirements and Eligibility

If you want to study in Canada, you must meet some important immigration requirements. You will likely require a Study Permit if you are not a Canadian or Permanent Resident of Canada and will be undertaking a program of 6 months or more.  You must apply for your study permit with Immigration Refugees and Citizenship Canada (IRCC).  American citizens and Green Card holders may be able to apply at the Port of Entry.  For information on how to do so, see the IRCC website

 

In order to qualify for a Study Permit, you must first receive a letter of acceptance and an International Student Acceptance Information form from the College. After you have been accepted for a course of study, you must submit this letter for your Study Permit application.

Please see ‘Admission Requirements’ found under each program’s page to determine if you are eligible for that specific program.

Please note, due to high volume of submissions, documents and prior experience will only be reviewed after you submit a complete application using the Apply Now International Portal!


ADMISSIONS - Language Proficiency

If you attended high school (or received a University or College diploma) in a country whose first language is English and all credits/most credits were taken in English, you will likely be exempt from providing English Language proficiency test.

 

Please note this must be an English school in an English speaking country and does not apply to English schools in a country whose first language is not English. For example, if you attended an English speaking institution in India, you would still be required to provide your English Proficiency results as indicated by our requirements: View current English Language Proficiency Requirements.


ADMISSIONS - LOAs

LOA: A letter of acceptance (LOA) or offer letter is a letter from Canadore College informing a student that they have been accepted into the school. This letter is required for the application of the study permit and visa.

Please keep in mind that this document may be requested by an immigration officer during the travel to Canada, so the student should keep it with them at all times.

Enrollment Letter: The Enrollment letter is ONLY provided to those who have registered for their program. For example, if you are looking for the enrollment letter for Winter 2023 (January), you will only be able to receive it once you have completed the registration process via Self Service

Please note that due to a high volume of submissions, it is taking longer than usual to process applications. We are doing our best to process applications as quickly as possible and our International Admission teams will be in touch as soon as a decision has been made.

Please note that international@canadorecollege.ca cannot provide an update on your application as we have the same information you and/or your agent has in the OCAS portal.


ADMISSIONS - Deferrals

Only students who have met the payment conditions of their Pre-Admitted Letter or Letter of Acceptance (LOA) and submit their deferral request by the term deferral deadline will be considered for deferred admission for the next available intake. Your can only defer for the same program and same campus. You cannot make a program or campus change through a deferral request.

 

One deferral per application is permitted. Any subsequent requests for deferral are considered a new application and will require a new application fee of $100CAD. 

If your deferral is approved, the funds you have paid will automatically be carried forward to the next term. If there is a difference in fees for future terms you will be responsible to pay that difference.

If you are working with an agent, please advise them of your intent to defer, they will do so on your behalf through official protocol.


For direct applicants, please follow these steps:

  • Log into the OCAS portal account
  • Make the full 1st semester payment outlined in your Pre-Admitted Letter or Letter of Acceptance
  • Upload proof of payment to your OCAS portal
  • Once your application is in a "paid" state, you will be able to choose the option to Defer by clicking ‘Withdraw’

The last date to defer from Spring 2024 was April 26, 2024.

The last date to defer from Fall 2024 is August 20, 2024

The last date to defer from Winter 2025 is December 20, 2025

If you miss the deferral deadline for your intake and still intend on pursuing your studies at Canadore, you will be required to submit a new application through OCAS and pay the application fee. 

 

ADMISSIONS - Withdrawing From Classes

Please note this is different from withdrawing your acceptance on the OCAS portal. The following are the instructions to withdraw from classes.


To withdraw from classes after registration please complete a Canadore College withdrawal form. Please see section “Refunds” for information on refund eligibility.


If you are working with an agent, please communicate your decision to your agency through official protocol.  Please note however, it is the student’s responsibility, not the agent to complete the withdrawal form.

Campus changes are not permitted from GTA to North Bay or North Bay to GTA.

Unfortunately, campus change is not an option due to non-availability of seats.

To change your program, You must reapply at $100 CAD and you are not guaranteed a seat.


ADMISSIONS - Program Info

You may view the Academic Delivery Plan by your campus at: https://www.canadorecollege.ca/support/academic-plan

View our full program listings here 

For a list of currently open programs, please see:

https://international.ontariocolleges.ca/explore-programs/CANA (note this list is updated daily)


ADMISSIONS - Fees/Payments/Refunds

Tuition and ancillary fees are listed under each individual program’s page. Search our programs here.

You may find the ancillary fee breakdown here: https://www.canadorecollege.ca/get-started/money/fees-and-expenses

Please note that it is not currently possible to opt out of the health insurance policy.  

Below you will find details on making payments according to your current situation as well as additional information that may be helpful to you.

 

I am not in Canada, how can I pay my fees?
**Please note we do not provide Canadore College’s bank information, please pay by following the instructions below.

INSTRUCTIONS TO PAY FROM OUTSIDE CANADA
The preferred payment method to Canadore College is through Flywire.

Instructions for making a payment by flywire can be found here: https://www.canadorecollege.ca/canadore-international/international-students/how-to-apply under the section “How do I pay for College?”

To make a payment, continue to canadorecollege.flywire.com:

Canadore College uses Flywire for international payments from accounts outside of Canada. This service provides international students and their families an easy and affordable way to pay tuition and other education costs. Flywire allows you, in most cases, to pay your student fees in your local currency. Flywire offers a Best Price Guarantee – go to flywire.com/priceguarantee for more details.

For payments made outside of Canada, please note that if a refund is required, the funds will be returned to the originating source (i.e. person making the payment).


I am not in Canada, can a family member or friend who is in Canada pay my fees for me?
Yes, payments can be made by online Internet Banking by following instructions showing below.  Please note that refunds for third party payments will take longer to process and will require additional forms to be filled out, to ensure the funds are returned to the source account


I am in Canada, how can I pay my fees?
**Please note we do not provide Canadore College’s bank information, please pay by following the instructions below.


INSTRUCTIONS TO PAY FROM WITHIN CANADA
There are several payment options for international students from within Canada:

  • Through On-Line - Internet Banking
    • Add Canadore College as a payee
    • use your student ID number as the "account number."  Be very sure that you are using the correct student ID number
      • allow 3 - 5 business days for your payment to appear on your student account
      • if your payment is not showing on your student account within five business days, contact your bank to investigate

 

  • Through your Self-Serve Account
    • Self-Service – Log into your Canadore Student Account – instructions provided in link
    • Credit cards and Pre-Paid credit cards

Can I pay with a credit card that does not belong to me?
Canadore College advises students to not make payment with a credit card that does not belong to you or is not in your name.  A chargeback can be requested by the owner of the card at any time (up to 18 months after the payment is made), which we cannot prevent. A chargeback is a charge that is returned to a payment card after the credit card owner successfully disputes an item on their credit card statement. A successful chargeback will result in the payment being removed from the student's account and will be flagged as an account with an outstanding balance. 

Using someone else’s credit card is not advisable, as it could result in a chargeback and your offer could be at risk of being revoked.  

Examples:

  • Using another person’s credit card for a payment without authorization
  • Presenting a fraudulent receipt
  • Altering any official documents of the college including receipts

If you paid through flywire, you can access your official receipt through your flywire account. This can be used for Immigration purposes.

Should you have paid another way, please request your receipt according to your campus below.

North Bay campuses: Canadore.InternationalAR@canadorecollege.ca
Toronto campuses: studentservices@canadorecollege.ca

They will respond with a receipt only if you did not pay by flywire. Please be patient in receiving a response as the team is receiving an abundance of submissions and is working as quickly as possible to process all requests.

You may view important dates and deadlines here: https://www.canadorecollege.ca/get-started/dates-deadlines

If you are a new student, your LOA will indicate your payments and due dates.

 

As each student is required to show proof that they have the finances to pay and attend school in Canada, we cannot make accommodations. Payment due dates are listed on your Letter of Acceptance(LOA). Please be sure to comply with the due dates noted on your LOA; your program seat will not be reserved if you do not comply with the payment terms of your LOA.

Only students who have paid their fees in compliance with their LOA will be permitted to register.

Note: The Student Direct Stream (SDS) has specific tuition payment requirements.  Please refer to the website for the most current information: Student Direct Stream (SDS)

Should you feel this is an exceptional circumstance, you may request further investigation into your situation by sending an email to international@canadorecollege.ca

Instructions to apply for each of our scholarships and bursaries can be found on the specific scholarship/bursary’s page:

You may also check with your own country as many may provide scholarships as well.

**Please note that funds are limited and students should prepare to secure funding for their study in advance of attendance.

Please consult the International Student refund policy for full details - see policy below. Refunds are subject to holdbacks dependant on the time and reason of request. The refund process is significantly delayed during this time and could take longer than the usual 6 - 8 weeks. It is important to keep in mind that flywire will need to verify your banking information before they send the refund. You can log into your flywire account to keep updated on any activity. Refunds are processed in accordance to the original method of payment.

Education for Canadian (domestic) students who are studying in Canada is subsidized by the provincial government and its taxpayers. International students do not pay provincial taxes, so they are not eligible for subsidies and must pay the full cost of tuition. 

Refunds for Students Paying International Fees to Full-time Programs of Instruction

International Students who submit formal written notification of withdrawal from a full-time program of instruction are entitled to a refund of tuition and ancillary fees in accordance with the following:

 

Before the 10th day of the current term of study

  1. For Student Visa refusal with proof from Embassy or High Commission, a $300 administrative fee will be applied and the balance of the tuition will be refunded provided that the student can demonstrate that they completed all required steps to obtain their study permit.  
  2. Students studying on Approval in Principle (AIP) are permitted to continue to study in subsequent terms. However, students must be aware of the risks relative to this policy. For example, if you are studying on AIP and your Student Visa application is refused, you will be subject to the policy outlined in this letter. Also, if you register for second semester and you receive a Visa refusal prior to the 10th day of the term, you will be eligible for a refund as outlined in paragraph (a) above. If you withdraw and cannot provide evidence of refusal, you will be issued a refund in accordance with the terms in paragraph (c) below. If you withdraw after the 10th day of the term of study, no refund for the term will be issued. However, any fees paid in advance for subsequent terms will be refunded.
  3. For students withdrawing before the 10th day of the current term of study or Student Visa refusal with no proof, refunds will be based on the following formula:
    • Refund = fees paid – ((International Student Tuition Fee ÷ Tuition Fee for Canadian Students) x $500)
  4. International students who do not attend, decide to defer their admission after the start date noted on their Letter of Admission (LOA), or withdraw within 10 business days of the beginning of the semester, shall receive a portion of the full tuition and ancillary fees paid for the semester or program period, calculated according to the following equation: 
    • Refund = fees paid – ((International Student Tuition Fee ÷ Tuition Fee for Canadian Students) x $500)

 

Please note: There will be no refunds after the semester deadline to withdraw 

  • If you withdraw after the 10th day of the current term of study, only subsequent semester fees paid in advance will be reimbursed.
  • After the 10th day of the current term of study, International Students shall receive a refund of any tuition and ancillary fees paid in advance for subsequent semesters.
  • This refund policy also applies to students who are attending alternate delivery models.

 

Please review the important dates and deadlines for Withdrawal and Registration. Payment deadlines for International students are noted on the Letter of Admission.

Complete details are available at https://www.canadorecollege.ca/support/dates-deadlines

*IMPORTANT* Please note:

  • a $300.00 administrative fee is withheld for Visa refusals (with proof).
  • for students withdrawing before the 10thday of class (with no proof of Visa refusal) we withhold the formula method that works out to be $2400 for FALL 2021 and beyond. 
  • no refunds are given for withdrawals after the 10thday of class.

Please be informed of the updated international tuition and ancillary fee refund policy; current policy can be located at: https://www.canadorecollege.ca/canadore-international/international-students/international-faq#admissionsfees

Refund Instructions 

  1. Please start by clicking this link to get a copy of our International refund form
  2. All refund requests must be initiated through the new OCAS Portal.  You will receive automatic email responses from the OCAS site when we are approving your refund, for this reason, duplicate requests sent by email will be deleted.   
  1. If you are unable to request the refund through your OCAS account either because it is closed or a deferral request was denied, the request and refund form should be sent to the appropriate email address below.

 **Again, please do not send your request by email if you have the option on OCAS as duplicate requests sent by email will be deleted.   

North Bay campuses: Canadore.InternationalAR@canadorecollege.ca
Toronto campuses: academics@scbt.ca

Please note refunds may take up to 8 weeks. If this time has passed, please reach out according to your campus above.

 

STUDY PERMITS/PGWP/AIP

Yes, students who have an active Offer of Admission should proceed to apply for their Study Permit.  For the most up-to-date and accurate information about study permits and how to apply please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada.html

International students in Canada who submit an extension of their study permits in Canada before their study permits expire have implied status which allows them to continue studying or working in Canada while their application is being processed if they remain in Canada while waiting for their study permit extensions to be approved.

In addition, applicants who are unable to access required documents must attach an explanatory letter detailing the situation.  If the application is incomplete, you may be granted some time to add the documents to your submitted application.

For more information, please visit the IRCC website.

International students studying online from abroad or who submit a study permit application no later than August 31, 2022, will continue to be able to complete up to 100% of their program online without affecting their PGWP eligibility.

However, study time completed from abroad starting on September 1, 2023, will be deducted from the length of their post-graduation work permit, regardless of when a student began their studies.

The extension of temporary distance learning measures will affect those starting programs from September 1, 2022, to August 31, 2023. Specifically, these measures will apply:

  1. No more than 50% of the credits earned can be completed outside Canada to remain eligible for a PGWP.
  2. Studies completed online from outside Canada starting on September 1, 2023, will be deducted from the length of a future PGWP.

 

For full details, please see: https://www.canada.ca/en/immigration-refugees-citizenship/news/notices/distance-learning-measures.html

Given the unprecedented impact of COVID-19 on international students and the post-secondary sector, temporary policy changes have been made to post-graduation work permit (PGWP) eligibility requirements.

 

All of the time you spent studying online from outside Canada between spring 2020 and August 31, 2022, counts toward the length of a PGWP. This applies even if you’re completing 2 study programs.

If you’re completing 2 study programs, you can finish 100% of your studies online if the programs were ongoing or started between March 2020 and summer 2022, and

The following time won’t count toward the length of a PGWP:

  • time spent studying outside Canada after August 31, 2022
  • time spent studying before you applied for a study permit

Yes. You are expected to study full-time, unless your Designated Learning Institution (DLI) is currently unable to offer full-time study due to the Covid19 pandemic.

As a Designated Learning Institute, Canadore College’s programs are eligible for a Post Graduate Work Permit so long as they meet the PGWP requirements/ For the most up-to-date and accurate information about the Post Graduate Work Permit, including eligibility, please see: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/temporary-residents/study-permits/post-graduation-work-permit-program/eligibility.html

Aside from attending an institution on the DLI list, it is the student’s responsibility to ensure they adhere to the PGWP requirements and are in a PGWP eligible program.

Please see your program’s page or offer letter for the duration of your program then for the most up-to-date and accurate information about the Post Graduate Work Permit, including eligibility, please see: Work in Canada after you graduate: About the post-graduation work permit - Canada.ca

Aside from attending an institution on the DLI list, it is the student’s responsibility to ensure they adhere to the PGWP requirements and are in a PGWP eligible program

** The International Department at Canadore College does not provide immigration or legal advice, and the contents of this correspondence should not be construed as such.  Students are advised to consult IRCC or a qualified legal representative for advice on how to handle your personal immigration matters.  To obtain information related to any immigration-related matter (including study and work permits), you can visit IRCC’s website.


HEALTH INSURANCE

No one intends to become ill while traveling or studying abroad, but the wise traveler plans ahead. It is best to completely understand the health care system of whatever country you’re in. Canada’s health care system is no exception and All international students who study in Canada are required to have health insurance.

Our International students have very good health insurance coverage and are eligible for medically necessary treatment.

All International Students at Canadore College - North Bay Campus benefit from inclusion in a health insurance plan with Guard.me, a leading provider of health insurance services to international students . The Health Insurance Plan is mandatory and included as part of international students’ ancillary fees. 

Health Insurance Resources: 

A dedicated Portal for Canadore College International students to access health insurance has been set-up and may be accessed here

Guard.me -  International Student Health Insurance Orientation 

Guard.me - FAQ

Health Insurance Support:

For all questions and concerns related to health insurance at Canadore College North Bay, please contact International.Insurance@canadorecollege.ca  

All International Students at Canadore College - Toronto campus benefit from inclusion in a health insurance plan with JF Insurance Group, a leading provider of health insurance services to international students . The Health Insurance Plan is mandatory and included as part of international students’ ancillary fees. 

Health Insurance Resources: 

JF Insurance Group - Portal

JF Insurance Group - Claims   

JF Insurance Group - Benefit Summary

Health Insurance Support:

For all questions and concerns related to health insurance at Canadore College Toronto/GTA, please contact insurance@scbt.ca

After 10 business days from the start of classes, you will be able to access your Health Card. 

You will then receive an email from guard.me with a link to your digital card/policy number (no physical card is provided, soft copy is good enough)

If you need medical help before this time, you can access medical services on your own and, once you have the health card, "submit a claim" online with guard.me to request reimbursement.

When logged in to your account, please keep in mind that this information is private, and for the sake of confidentiality, you are the only one who has access to your personal data (email and password). 

If your password no longer works, you can change it by sending a 2-factor authentication code to your email address. 

More valuable information:

Contact guard.me specialist directly - customercare@guard.me / 1-888-756-8428

International Student Insurance Orientation - guard.me Orientation Presentation

International Student Insurance Guide - Flyer PDF

Guard.me online/virtual doctor available - MobileDOCTOR - Canadore College | guard.me

On-campus Health Center - On-Campus Health Centre - Canadore College

To best protect the health of our students, Canadore College does not allow opt-outs for the health insurance plan.

Please note that should you decide to travel to Canada, you should contact us prior to your arrival in Canada so appropriate health insurance coverage arrangements may be made for you.

For inquiries in regard to any matter related to health insurance for international students, please consult with:

North Bay campuses: International.Insurance@canadorecollege.ca

Toronto campuses: insurance@scbt.ca

If a student is pregnant prior to the start date of the policy, their condition may be considered ‘pre-existing’. If this is the case, pregnancy-related expenses may not be covered by the health insurance plan.

In Canada, pregnancy-related expenses can be extensive and range from $10,000.00-$25,000.00. It is crucial for international students to understand this and not be caught without appropriate health insurance coverage.

The safest way to mitigate any risks is to consider clarifying with the health insurance provider in writing if you are covered or not. Canadore College can assist in this regard by helping you navigate this conversation with the appropriate health insurance provider. In this vein, you may contact the following Canadore College representatives for further guidance and clarification:

For your reference, and to support this communication, please see below for information related to pregnancy coverage from Guard.me and JF Health Insurance:

North Bay campuses: Guard.me Health Insurance

  • Page 4: The guard.me More Enhanced policy provides benefits for new and emergent medical emergencies. A Pre-Existing Condition exclusion applies to Medical Conditions that existed prior to Your Coverage Period). Be sure to check the Pre-Existing Condition exclusion (page 10) to see if it applies to You. In the event of a Sickness, prior medical history will be reviewed when a claim is reported. Pregnancy that commenced prior to the effective date of your policy is considered a Pre-existing condition.
  • Pregnancy must commence after the Effective Date of this Policy unless coverage is purchased at the time of enrollment in a college or university program in which case the pregnancy must commence no more than 30 days before the Effective Date of this Policy.”

Toronto Campuses:  JF Group Health Insurance

  • Page 1 - Section I 3.A:  A pre-existing medical condition exclusion may apply to medical conditions and/or symptoms that existed prior to your effective date. Check to see how this applies in your policy and how it relates to your effective date. In the event of an accident, injury or sickness, your prior medical history will be reviewed after a claim has been reported.
  • Section II - Definitions: Pre-Existing Medical Condition(s) means any medical condition, sickness, or injury for which at any time prior to the effective date, you have experienced symptoms, you have received medical care, advice, investigation or medical treatment, you have been hospitalized, you have been prescribed (including prescribed as needed) or have taken medication, or you have undergone a medical surgical procedure.
  • Page 3 - Section VIII Exclusions: This insurance does not cover losses or expenses caused directly or indirectly, in whole or in part, by:
    • Any pre-existing medical condition(s) that was not stable in the 90 days prior to the effective date of the policy. Pregnancy, miscarriage, voluntary termination of pregnancy, childbirth, or related complications except as provided in Benefit #19 – Maternity.
    • Drugs and medications which are:  b) any type of contraceptive, pregnancy test, fertility drug or test, or erectile dysfunction drugs;


TRAVELLING

 

It is recommended that you inquire with your local consulate or country travel advisories prior to any travel. 

International students with an approved study permit can enter Canada to attend institutions   Canadore College was approved and placed on this approved Designated Learning Institution (DLI) list on November 17, 2020 as posted on the website of Immigration, Refugees and Citizenship Canada (IRCC) Canadore College’s DLI # is:  019395535239

It is recommended that you inquire with your local consulate or country travel advisories prior to any travel.  Please note that the COVID -19 travel restrictions to Canada have been removed.

International students are advised to take precautions when planning a return trip to their home country. If you must return home, please check the requirements for returning to Canada as well as the main advisory website for your destination country.

Please note: as of October 1st, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine or isolation requirements has ended for all travellers entering Canada.

 

For more details please visit:

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/travel-restrictions.html

** The International Department at Canadore College does not provide immigration or legal advice, and the contents of this correspondence should not be construed as such.  Students are advised to consult IRCC or a qualified legal representative for advice on how to handle your personal immigration matters.  To obtain information related to any immigration-related matter (including study and work permits), you can visit IRCC’s website.


MISCELLANEOUS

Please note you will receive information and instructions for convocation and invite letters closer to the date. This will come by email.

Convocation dates and times will also be updated on our website once they are confirmed here: https://www.canadorecollege.ca/support/convocation

For information on applying for your Social Insurance number, please see:

https://www.canada.ca/en/employment-social-development/services/sin/before-applying.html

** The International Department at Canadore College does not provide immigration or legal advice, and the contents of this correspondence should not be construed as such.  Students are advised to consult IRCC or a qualified legal representative for advice on how to handle your personal immigration matters.  To obtain information related to any immigration-related matter (including study and work permits), you can visit IRCC’s website.

Canadore College does celebrate international diversity. The team organizes a variety of cultural events to make every international student feel welcome.

Download the iCent App to learn more about the events and activities taking place on and off campus. All notifications are delivered via this app, keeping you informed and up to date.

International students can find a variety of job opportunities on campus. Please visit the Canadore Career Development website to learn more about the current job openings.

Canadore College has a very dedicated and resourceful team with appropriate credentials (Regulated International Student Immigration Advisors- RISIA) to provide advising to students with immigration concerns.

Disclaimer: The International Department at Canadore College does not provide immigration or legal advice, and the contents of this correspondence should not be construed as such.  Students are advised to consult IRCC or a qualified legal representative for advice on how to handle your personal immigration matters.  To obtain information related to any immigration-related matter (including study and work permits), you can visit IRCC’s website. Please note entry into Canada can only be confirmed at time of entry by the appropriate authority such as a CBSA Border Officer.

In order to obtain your grad package, please make a request at Transcripts - Canadore College

This will automatically request your entire grad package if your program is complete. 

Should you require anything further in regard to transcripts and completion letters,
please reach out to admissions@canadorecollege.ca as the International inbox cannot process these types of requests.

As you know, in North America, 911 is an important tool for emergencies.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance services.

However, every year, significant resources are wasted when individuals call 911 for non-emergencies or, fail to respond to officers once a call has been made to confirm the matter is not an emergency.

You have every right to call 911 in an emergency but should you have called and later decided the call is not an emergency, we ask you to please respond to the officer’s questions during the call or ensure you take a call back from 911 dispatch to your phone number to confirm the issue has been resolved.

When a call is made to 911 and the caller hangs up, officers must still ensure that the individual’s safety is intact by calling back; this is important protocol to be mindful of.

In the event that 911 was called by accident, rest assured that you are not in trouble.  Accidents happen. 


Please remain on the line, or answer the police call-back so officers can confirm that it was simply an accidental call.