Negotiation, Closing and Follow-up
week – Microcredential
Overview
The ability to understand how successful negotiation and closing of a sale lead to customer satisfaction are crucial to the overall success of a business. It is important to explore strategies and techniques for sales negotiations, closing a sale, and post-purchase follow-ups to analyze customer insights, and assess opportunities for improvement on product or service offerings. This 13 hour course will explore techniques to increase customer satisfaction, customer retention and referrals through a variety of interactive and engaging activities including role plays, videos, and case studies
Admission Requirements
Admission Requirements
You may enroll in a Continuing Education course at Canadore College if you are 19 years of age or older or if you have earned an Ontario Secondary School Diploma/Ontario Secondary School Graduation Diploma or equivalent.
Registration
Registration
We recommend that you use a computer to complete the online registration process as you may encounter an error if using a device such as a phone or tablet. If you have already encountered an error when registering please contact us:
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Admissions Office |
Continuing Education Office |
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705.474.7600 ext. 5123 |
705.474.7600 ext. 5601 |
Please contact our Continuing Education office at ce@canadorecollege.ca for future offerings
What You Need
What You Need
Most college level courses require textbooks; textbooks are not included in the course fees. It is the student’s responsibility to purchase any required textbooks.
Textbooks are available at the Campus Shop for in class, Contact North, and iLearn/D2L courses. The Campus Shop does not carry most OntarioLearn textbooks. OntarioLearn textbooks can be purchased at www.textnet.ca.
Learning Outcomes
Learning Outcomes
Learning outcomes represent culminating demonstrations of learning and achievement. In addition, learning outcomes are interrelated and cannot be viewed in isolation of one another. As such, they should be viewed as a comprehensive whole. They describe performances that demonstrate that significant integrated learning by graduates of the program has been achieved.
