Business and Entrepreneurship

Communication and Customer Service

14 weeks Certificate

Overview

Communication and Customer Service is designed to help students apply their knowledge in the provision of excellent customer service. It will provide learners with the tools to communicate effectively with clients, co-workers, employees in other departments, management, external service providers, and other agencies.

You may enroll in a Continuing Education course at Canadore College if you are 19 years of age or older or if you have earned an Ontario Secondary School Diploma/Ontario Secondary School Graduation Diploma or equivalent.

Students must work in or visit a health care facility to complete course requirements.

Standard Fee - $247.20

Senior Fee - $218.85

Most college level courses require textbooks; textbooks are not included in the course fees. It is the student’s responsibility to purchase any required textbooks.

Textbooks are available at the Campus Shop for in class, Contact North, and iLearn/D2L courses. The Campus Shop does not carry most OntarioLearn textbooks. OntarioLearn textbooks can be purchased at www.textnet.ca.

Students may also purchase textbooks from a source of their choice, but the ISBN must match.

View Part-Time Program Booklist

Learning outcomes represent culminating demonstrations of learning and achievement. In addition, learning outcomes are interrelated and cannot be viewed in isolation of one another. As such, they should be viewed as a comprehensive whole. They describe performances that demonstrate that significant integrated learning by graduates of the program has been achieved.