Verified by Synergy Gateway – Electronic Requirements Verification

Your Verified login information will be sent to your email address with which you registered once you are registered in your program. Watch your email for a notice from Verified by Synergy Gateway after you have registered to set up your account. This may take a couple days. If you are having difficulties accessing your login, please contact Synergy at Verified | Knowledge Base (synergyhelps.com) and submit a Ticket. If you cannot locate this information in your general inbox, then please check your junk/spam or ‘other’ folder prior to contacting Verified.

Review your program’s Non-Academic Requirements (NARs) Package located on the Placement webpage under your program of study, and be sure to carefully review your program-specific requirements and deadlines to ensure that you obtain the necessary requirements to achieve compliance on time. Start uploading your non-academic requirements to your Verified account as they are ready. You’ll be able to see what has been submitted and what is still required for submission. You can go in and out as often as you want/need to get all your non-academic requirements uploaded.

You are strongly encouraged to carefully review your non-academic requirements and deadlines, and ensure that everything is in order prior to booking your Electronic Requirements Verification review. If there are outstanding documents at the time of your review that result in a ‘Failed’ status, you will be required to book another review which may result in further charges. All fees associated with Verified by Synergy Gateway are the responsibility of the student.

Take careful note of when your documents expire. If your documents do not cover you for the entirety of your school year, you may be required to submit new ones, at your cost. You will be notified of any upcoming expiration of documents by email notification and on your profile page for Verified by Synergy Gateway once logged in.

Once you have ensured that all non-academic requirements have been completed and uploaded to your Verified account, you will book your ERV review on Verified. This notifies Verified by Synergy Gateway that your profile is ready for verification. Verified will not review your documents until you book your ERV review. Note that there are limited review appointments available in a day. You are highly encouraged to be proactive and get your requirements done early.

You will NOT attend your ERV review in person or online – Verified will send you an email approximately 2 business days after your ERV review date and time with your result.

To avoid paying additional review fees, ensure all of your documentation has been uploaded PRIOR to booking your ERV review. You can upload these documents at any time under your profile tab.

You will not be permitted to proceed with your Placement course if you have not achieved clearance by the posted deadline. Please contact your Placement Coordinator if you have any questions or concerns.

Fees
ERV Review   $52.00 +HST
No-Show   $52.00 +HST
Follow-up Review  $10.00 +HST

Verified will send you an email after your ERV review date and time with your result. Allow 2 business days for Verified to process your information and make contact.

If you receive a “pass” status message, your Placement Coordinator will see this status and ensure that you are included for placement allocations for your program. Take note of the clearance expiry date. If your clearance does not carry through your academic year, you will be required to resubmit non-academic requirements for any items that expire before the academic year is up. Failure to maintain your clearance throughout your placement period(s) will result in removal from placement which may prevent you from continuing in the program and result in further fees.

If you receive a “fail” status message, contact your Placement Coordinator right away to advise them of the outcome and to seek guidance on rectifying the situation. Note that if you do not achieve a “pass” status message by the posted clearance deadline, you will not be permitted to proceed with your placement which may result in a delay in your progression in the program and lead to further fees and charges for tuition, etc.